My Experience at Police Station

My friend, Sanyam, had lost his Driving License few days back. So decided to go to Dwarka Sector 23 Police Station to get NCR. The duty officer informed us that we will get the printed NCR the next day as the computer operator was not available. It was surprising as the Police Station must be ready to file reports at any point in time. To confirm, I dialed up the Police Control Room (100) and they very clearly told that the operator must be present 24 hours and suggested us to talk to the SHO. We waited for the SHO to come for sometime.

There came the SHO in his gypsy with 3 policemen holding his walky talky and files. He entered the police station no less than like a boss of an MNC. (Who says policemen don’t have a personality?!) We followed him to his room after 2 mins. I scanned the room but the SHO wasn’t there! Then I saw a metallic almirah and yes there was our SHO Inspector Bhagwan Singh trying to put something on a ceramic platter. ‘Excuse me sir.’ NO RESPONSE. ‘Sir may I come in?’ An uninterested tone said ‘hmmm…’ We stood in the room as Bhagwan Singh ate roasted chane (I guess) from his platter. We started narrating our story and complained that we are not being given the NCR.

‘Kahan khoya hai DL?’

‘Sector 23 mall me sir.’

‘Sector 23 mall me koi ghadda hai kya? Wahan bahut saare logon k license khote hain.’

‘Pta nai sir…’

‘Wo mall hai ya koi kuan jahan sab fek kar aa jaate hain.’

WE WERE SURPRISED AND TRIED TO CLARIFY THE SITUATION BUT WHO LISTENS… SHO PRESSES THE CALLING BELL BUTTON… DUTY OFFICER COMES IN…

‘Are bhai ye Sector 23 ka mall check karwao. Yahan koi ghadda hai shayad jahan sab daal k aa jaate hain. Ye log march mikalenge wahan se ab… NOC lekar traffic walon se…’

Duty Office: ‘Sir main kar rha tha inki NCR aur 1 min wait karne ko kha.’ (HE LIED)

‘Chalo jayo ab. Yahan to har koi NCR lene chala aata hai.’

In the mean time, a gentleman with a file enters the room and SHO greets him warmly ‘aaiye sir. Baithiye sir’. (We were still standing!)

SHO simply sent us out saying ‘abhi inse important baat karni hai. Aap log bhar jayo. Baad me dekhenge’

We came out. The duty officer took a hand-written complaint/request for NCR and said that next computer operator will come at 10PM and then tomorrow morning we can collect the copy.

This incident came as a shock to me. I never expected the policemen, at least not the SHO, to behave so unprofessionally. I have been in contact with the Delhi Traffic Police for past 1 year almost and we have been appreciating, criticizing and helping them but they are always very kind and courteous in their conduct.

As I posted about this on facebook, few people suggested writing to the senior authorities about it and I will be doing so soon. Will post a copy of the letter soon.  But this, surely, puts a serious question mark on the conduct of our beloved (??) Delhi Police. If this is how we were treated, its not too difficult to imagine the treatment meted out to a poor, illiterate person! We are in Delhi?! Shri B K Gupta, are you sure Delhi Police is working as per your speeches in press conferences???